Return Policy

Back to the Bible Canada aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Constituent Service Representatives by phone at 1-800-663-2425 or by email at: orders@backtothebible.ca

A service representative will be available to assist you from:

  • Monday to Friday from 8:00am – 4pm PST

To expedite your service: please have (or include) your order number when placing your call (or sending your email).

Our constituent service representative will provide a Return Merchandise Authorization number to you. This number is used to return the item to Back to the Bible Canada and is to be included with your product when mailing the product back to us.

Digital Downloads

All electronic software download purchases are final and cannot be returned. If you have any questions regarding this policy, please contact our Constituent Care Center at 1-800-663-2425 or by email at: orders@backtothebible.ca

Restrictions

Most items available for purchase on the Back to the Bible Canada Store are refundable; however, the following restrictions apply:

  • Shipping and handling charges are non-refundable; however, in the event that we made an error in processing your order, or if the product is damaged or defective, we will be happy to replace the item at no cost to the purchaser.
  • Products being returned for a refund must be received in their original purchase condition and in their original packaging. This includes all accessories, warranty cards and manuals.

All items being returned will be inspected by Back to the Bible Canada prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund.

All refunds will be processed back to the credit card used to make the purchase. In the event the item(s) were purchased by cheque, your refund will also be by cheque.

Shipping

For shipping concerns, please contact our Constituent Care Center at 1-800-663-2425 or by email at: orders@backtothebible.ca with your name and/or order number.

Shipping and handling charges are non-refundable, but Back to the Bible Canada will make every effort to ensure all items ordered arrive in the proper condition. Arrangements will be made to replace any items damaged during shipping.